Privacy & Data Collection Policy

KoiZai Limited respects your right to privacy and is committed to safeguarding the privacy of our users and website visitors.

This Policy sets out how we collect, use, treat your personal information and share your data. "Personal information" is the information we hold which is identifiable as being about us.

Please read the Policy carefully to understand our views and practices regarding your data and how we will treat it.

In the Privacy Policy outlined below,

• "KoiZai", "we", "us", and "our" refer to KoiZai Limited and our subsidiaries and affiliates.
• Be responsible for ensuring the confidentiality of your Account, Login name, Password and Two-Step Authentication if activated.
• Be responsible for ensuring the confidentiality of your Account, Login name, Password and Two-Step Authentication if activated.

KoiZai Limited will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms. We may also collect additional information you provide while interacting with us.

You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at times, including but not limited to when you provide feedback when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may, from time to time, use cookies on our website. Cookies are small files a website uses to identify you when you return to the site and store details about your website use. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website may, from time to time, use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Our site may sometimes have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that KoiZai Limited is not responsible for the privacy practices of other such websites. We encourage our users to beware, when they leave our website, to read the privacy statements of every website that collects personal identifiable information.

KoiZai Limited collects personal information from you in various ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

KoiZai Limited may use personal information collected from you to provide you with information, updates, and our services. We may also inform you of new and additional products, services, and opportunities. We may use your personal information to improve our products and services and better understand your needs in and outside Hong Kong SAR.

KoiZai Limited may contact you by various measures including, but not limited to, telephone, email, SMS, or mail.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required to deliver our services.

From time to time, we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during any legal proceeding or in response to a law enforcement agency request in or outside of Hong Kong SAR.

We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of KoiZai Limited, www.koizai.com, its customers or third parties.

From time to time, the information we collect may be stored, processed, or transferred between parties in countries outside of Hong Kong SAR.

In the event of any change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek only to disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

KoiZai Limited is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information you transmit or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You may request details of personal information that we hold about you. A small administrative fee may be payable for the provision of information. If you want a copy of the information we hold about you or believe that any information we hold on you is inaccurate, outdated, incomplete, irrelevant or misleading, please email us at info@koizai.com.

We reserve the right to refuse to provide you with information that we hold about you in certain circumstances under the Privacy Laws.

We take complaints very seriously and will respond shortly after receiving written notice of your complaint. If you wish to request access to or correct your data, you should address the request to the Data Protection Officer at KoiZai:

• Address: 15/F, Soundwill Plaza II-Midtown, 1-29 Tang Lung Street, Causeway Bay, Hong Kong
• Telephone: +852 81932294

Please be aware that we may change this Privacy Policy in the future. Please check back from time to time to review our Privacy Policy. We may modify this Policy at any time, in our sole discretion. All modifications will be effective immediately upon our posting of the modifications on our website or notice board.